This information allows you to better understand our payment terms and conditions
What means of payment are available to me?
We make available to you as many means of payment as possible, and we will be adding to these very soon.
All these means of payment are intended for our customers from France, DOM-TOM, Belgium, Switzerland, Luxembourg, Germany, United Kingdom.
For other foreign countries, we ask our customers to pay us by bank transfer, pending our being able to open more countries to other means of payment.
Available means of payment:
By Credit Card: Carte Bleue, Visa, Mastercard, and e-card.
This means of payment is the safest and fastest. Your order is placed in production as soon as the payment has been validated.
SBE does not record any credit card numbers, the transaction is made via a secure SSL encrypted connection directly on the MERCANET website of the BNP PARIBAS group.
By Paypal:
Paypal is a secure and fast payment method where you don't need to communicate your bank details to make payment, using your Paypal account.
You will then be redirected to the Paypal secure server via encrypted connection (SSL) to access your Paypal account and make your payment. Your order will then be registered following the validation of your payment on your Paypal account.
By bank transfer at time of order:
Please note: Your order will only be processed upon receipt of your transfer. Add an additional 24/48 hours to the time advertised for validation of your payment. Otherwise, your Order will be automatically cancelled within 30 days.
Our bank details (RIB/IBAN) will be specified on the page after validation of your order and in the confirmation email for your order. Make sure your order number is included in the transfer text.
By cheque at time of order:
Please note: Your order will only be processed on receipt of your cheque, and please add an additional period of 5 working days to the time advertised for validation of your payment. Otherwise, your order will automatically be cancelled within 30 days.
Our postal contact details and cheque payee details will be posted on the following page and in the confirmation email for your order. Make sure you write your order number on the back of the cheque.
Please write your cheque to the order of SBE, including your order number on the back of the check and send it to the following address with a copy of your Order:
SBE
Customer Service
30 rue de Penthièvre
75008 PARIS
France
Upon receipt of invoice + 30 days
NB: this deferred payment method is strictly reserved for companies, large accounts, government authorities and dealers who have received a customer credit authorization from our accounting service.
To obtain this credit authorization, please fill in all the “My Business” items on the “My Personal Information“ page in your customer area before validating your order. If your credit authorization is accepted, your order will be processed normally and you will have nothing more to do. If your credit authorization is refused, we will notify you promptly and ask you to use another means of payment. SBE reserves the right to change the amount of this credit authorization at any time or to cancel it.
Our settlement terms and conditions are 30-day net payment after receipt of the invoice. You will then be able to settle your bill by any means you choose: cheque, bank transfer, government-issued payment order. If your credit authorization is exceeded, we will notify you promptly and ask you to use another payment method.
What currencies do you accept?
The only currency used by SBE is the euro.
Soon we will be offering a display of prices under several currencies and a way to settle your purchases in other currencies.
How can I pay with Paypal?
Paypal is a secure and fast payment method where you don't need to communicate your bank details to make payment, using your Paypal account.
You will then be redirected to the Paypal secure server via encrypted connection (SSL) to access your Paypal account and make your payment. Your order will then be registered following the validation of your payment on your Paypal account.
Learn more about Paypal:
https://cms.paypal.com/fr/cgi-bin/marketingweb?cmd="_render-content&content_ID=security_fr/buyer_protection#une_protection_vos_paiements_securises
To open a Paypal account
Is my payment by card really secure?
We take the security of the information that travels to and from our site very seriously. That's why we chose BNP-PARIBAS's MERCANET payment system, which is one of the safest to date.
During your credit card transaction, you will be automatically redirected to the BNP-PARIBAS secure servers via their MERCANET online payment network. SBE is not aware of your credit card number and receives no indication of it. We are just notified of the accepted payment of your order.
The sbedirect site uses the SSL (Secure Socket Layer) standard, which is the highest level of security available to date for secure Web applications. SSL is based on public key/private key technologies provided by Verisign, Inc. and based on a 40-bit encryption algorithm developed by RSA Data Security, Inc.
My payment was refused. What do I do?
If your payment by card or Paypal is refused, rest assured that no transaction has taken place, so your card will not be debited.
You can therefore try to make your payment again. First, check that you have entered your card number and the expiry date of your card is not passed.
It may also be the you have exceeded your credit limit. Please contact your bank to verify the amount of this limit.
You can always use another payment method at your disposal on the site.
Otherwise, contact our customer service, we will assist you in this process.