Ma commande

Consult all the information concerning your orders already placed or more information concerning your future orders.

How do I choose my items easily?

Several choices are available to you:

  • By overflying the top menu with your mouse, you can get a quick overview of the major categories of products available. By clicking on a category of items from this menu, you can easily refine your search with the left-hand banner that details more precisely all available products or with the search engine by criteria.
  • By clicking on the drop-down menu (next to the top search) "Recommended products by trade" you will access a complete selection of products offered by trade, spread over all categories.
  • When conducting a search: type the kind of products you are looking for in the "Search" box at the top of each page.
  • By typing the code of an item you have seen on the SBE catalogue in the search.

In the results displayed, a simple cursor over the thumbnail of an item reveals the main features of the product. A click will take you to the detailed sheet about this item. This is where you can place an order.

How do I know if a product is available?

On the information sheet for each item, near the price, you will immediately have access to its availability.

The availability of an item is only given for the products we stock. Customized products such as labels are given with a period of 1 to 3 weeks corresponding to the production time of the customization.

Most non-customized products are in stock at SBE and available immediately, except for certain products that may require a longer supply period. This period will then be clearly indicated. However, the availability of a product may vary during the course of a day depending on sales.

If you plan to order an unusual quantity of a given product (beyond the maximum quantities of the degressive rates), the best thing is to contact us so that we can give you a specific supply time.

If you order items that are not available at the time of your order or immediately after your order, we will ship the order upon receipt of all the items that constitute your order. You will be informed in this case of the best possible delivery date.

I need a proforma quote or invoice before ordering.

The quote system works in the same way as the order baskets on the sbedirect site.

To get your quote, simply go to the product sheet that interests you and, after completing the quantity and the various options that interest you, click on "Add to quote" below the “Add to cart” button. You will be able to create a basket/quote, to which you can add other items by clicking on "Continue my purchases" each time the quote summary is displayed.

When all your items are in your shopping cart/quote, click the “Finish my quote" button at the bottom of the quote summary. You will then need to identify yourself so that your quote is personalized to your name and indicate your delivery preferences.

Once your quote has been registered, a validation will be displayed giving you the opportunity to view and print your quote in PDF format (Adobe Acrobat Reader).

You will also receive a confirmation email containing the PDF of your quote.

You will be able to view all the quotes you have created by visiting your customer area/My order history.

For us, quotes are identical to proforma invoices, and it is rare that we are specifically asked for a proforma invoice. However, if necessary for your business, the best thing is to generate a quote as indicated above and to send it by email (reply to email sent) an ask us to issue a proforma invoice, which we will send you as soon as possible.

Why do I need to enter my intra-community VAT number?

Entering your intra-Community VAT number is a legal obligation if you are a French or European company. Your VAT and SBE number will appear on your invoice.

If you are a non-French European company, this number is also required so that we can ask you for a payment excluding tax and draw up an exclusive of tax invoice (without VAT). Otherwise, you will have to pay French VAT and your invoice will be with tax included.   

What are the prices? Are they inclusive or exclusive of tax?

As our customers are mainly businesses, all prices posted on the site are exclusive of taxes. However, we also sell to individuals under the same conditions as businesses.

VAT is applicable depending on the country of your business. In other words, it is the billing and delivery address that dictates whether or not French VAT should be applied. If you are a French company, you will have to pay VAT and your invoice and your payment will be in All Taxes Included (TTC).

If you are a French Overseas Departments & Territories company, you will be invoiced exclusive of tax. For this reason, it is necessary that your billing and delivery address be in a French overseas department or territory. However, you may be subject to taxes and customs charges (Dock dues,…) at the entrance of the merchandise in your country, to be settled directly to the carrier on delivery.

If you are a non-French European company, you will be charged excluding tax providing you enter your intra-Community VAT number in your personal information when creating your customer account. Without this number, you will be invoiced for tax as required by law.

If you are a non-European foreign company, you will be invoiced exclusive of tax. For this, it is necessary that your billing and delivery address be in a foreign country. However, you may be subject to taxes and customs charges at the entry of the goods into your country, to be settled directly to the carrier on delivery.

How are French Overseas Departments & Territories customers invoiced?

If you are a French Overseas Departments & Territories company, you will be invoiced exclusive of tax. For this reason, it is necessary that your billing and delivery address be in a French overseas department or territory. However, you may be subject to taxes and customs charges (Dock dues,…) at the entrance of the merchandise in your country, to be settled directly to the carrier on delivery.

I received a promotional code. How do I use it?

The use of a promotional code is subject to certain conditions such as the period of validity, the specific product, a minimum purchase… Please see what conditions you can use.

These codes are valid only on product prices. Similarly, they may not be accumulated together with the discount offers posted on the site for a product. They are usable one single time per person, are non-refundable and may not be accumulated. If an order with a promotional code is cancelled, you will not be able to use it again for a new order.

To use it, you should indicate it in the "Discount voucher" box in the summary of your order when placing your order. Please click on the "add discount" button for the discount to be applied.

To benefit from promotional codes, your details must be registered on the site.

You have access to all your valid promotional codes on your "My account" page by clicking on "My discount vouchers".

What happens if the ordered product is no longer in stock?

If a product is unavailable, you will receive an email notification. If you do not wish to wait for availability in stock, you may at any time request cancellation or refund of the ordered product.

How do I make sure my order has been processed?

A summary confirmation email of your order will be sent automatically to the email address specified in your account as soon as you validate your order and make the payment.

If you do not receive an email from us within 24 hours after validating your order, check the accuracy of your email address, or check your junk mail.

If you do not find it there, contact us and we will make sure to find your order.

How do I track my order status?

You can follow the progress of your order at any time by visiting the "My Account"/"Status of my current orders" page. You will have access to the list of all your orders, old and current, and by clicking on the order number, you will have access to the details of this order.

The status is stated in the details: " being processed, in manufacture, Order shipped… “ and gives you the status of your order. "

Once the order has passed into "Shipped", it means that it has left our warehouses and is in the charge of the carrier.

You will then be able to follow the progress of this delivery by visiting the carrier's site by providing the Shipment Tracking No.

Please note that for most products in stock and for delivery in France, the deadline is very short, in the order of one or two days, and you may receive your shipment before the status is updated.

How and under what circumstances can I change or cancel my order?

It is always possible to modify or cancel an order under certain conditions. In any case, contact us as soon as possible so that we can make the desired changes before your order is processed or a production is launched.

If you wish to change delivery or billing information, give us this information by email as soon as possible or contact us directly before the order is in "shipped" status.

If you wish to change items of your order or cancel your order, this is only possible if your order has not yet been processed. Note that for customized products such as labels, we will not be able to change items if production has been launched.

Otherwise, and only for non-customized products, you can go through the return procedure. See the help headings "Returning a product".