Several options are available to you:

• By hovering over the top main menu with your mouse, you can get a quick overview of the main product categories. By clicking on a category from this menu, you can then easily refine your search using the left-hand sidebar, which provides more detailed filters and a selection tool based on criteria.
  
  
• By clicking on the drop-down menu("Recommended Products by Profession") next to the search bar at the top, you'll access a full selection of products recommended by profession, across all categories.
  
  
• By using the search function: simply type the type of product you're looking for into the "Search" box at the top of any page.
  
  
• By entering the item code that you may have seen in the SBE catalog into the search box.

In the displayed results, simply hovering your mouse over an item thumbnail will show the main product details. Clicking on it will take you to the product's detailed page, where you can place your order.

On each product page, you will find availability information displayed right next to the price.

Availability is shown only for items we keep in stock. Customized products, such as labels, are shown with a lead time of 1 to 3 weeks, which corresponds to the time required for customization.

Most non-customized products are in stock at SBE and available for immediate delivery, except for certain items that may require a longer restocking period. In such cases, the lead time will be clearly indicated. However, product availability may vary throughout the day depending on sales volume.

If you plan to order an unusually large quantity of a specific product (beyond the maximum quantities listed in the tiered pricing tables), we recommend contacting us so we can provide an accurate restocking time.

If you order items that are unavailable at the time of your order or become unavailable shortly after, we will ship your order as soon as all items are in stock. In such cases, you will be informed of the best possible delivery date.

The quotation system works in the same way as the shopping cart on the SBE Direct website.

To create your quote, simply go to the product page you're interested in. After entering the desired quantity and selecting any relevant options, click on "Add to quote" located below the "Add to cart" button.

This way, you'll build a quote/cart, to which you can add more items by clicking on "Continue shopping" each time the quote summary appears.

Once all your items are in your cart/quote, click on the "Complete my quote" button at the bottom of the quote summary. You will then need to log in so the quote can be personalized with your name, and you can specify your delivery preferences.

Once your quote is saved, a confirmation will appear, giving you the option to view and print your quote in PDF format (Adobe Acrobat Reader required). You will also receive a confirmation email containing the PDF of your quote.

You can view all the quotes you have created by going to your customer account / quote history.

For us, quotes are equivalent to proforma invoices, and it is rare for someone to specifically request a proforma invoice. However, if your internal procedures require it, the best approach is to create a quote as described above, and reply to the confirmation email requesting a proforma invoice. We will send it to you as soon as possible.

Entering your VAT identification number is a legal requirement if you are a French or European company. Your VAT number, along with SBE's, will appear on your invoice.

If you are a European company outside of France, this number is also essential for us to request payment excluding VAT and to issue an invoice without VAT. Otherwise, you will have to pay French VAT, and your invoice will include VAT.

Since most of our customers are businesses, all prices displayed on the site are quoted excluding VAT (net prices). However, we also sell to individuals under the same conditions as businesses.

VAT is applied according to the country of your company. This means that the billing and delivery address determines whether French VAT should be applied or not. If you are a French company, you will have to pay VAT, and your invoice and payment will be inclusive of all taxes (including VAT).

If you are a company located in the French overseas departments and territories (DOM-TOM), you will be invoiced excluding VAT. To qualify, both your billing and delivery addresses must be in the DOM-TOM. However, you may be subject to taxes and customs fees (such as the Octroi de mer) upon importation into your country, which must be paid directly to the carrier upon delivery.

If you are a European company outside France, you will be invoiced excluding VAT provided you enter your valid VAT identification number in your personal information when creating your customer account. Without this number, you will be invoiced including VAT, as required by law.

If you are a non-European foreign company, you will be invoiced excluding VAT. For this, your billing and delivery addresses must be outside the European Union. However, you may be subject to taxes and customs fees upon importation into your country, to be paid directly to the carrier upon delivery.

If you are a company located in the French overseas departments and territories (DOM-TOM), you will be invoiced excluding VAT. To qualify, both your billing and delivery addresses must be in the DOM-TOM. However, you may be subject to taxes and customs duties (such as Octroi de mer) upon importation of the goods into your territory, which must be paid directly to the carrier upon delivery.

The use of a promotional code is subject to certain conditions such as the validity period, specific products, or a minimum purchase amount. Please make sure to check the conditions under which you can use it.

These codes are only valid on the product price. They cannot be combined with other discount offers displayed on the site for the same product. They can be used only once per person, are non-refundable, and cannot be combined. If an order placed with a promotional code is canceled, you will not be able to use the same code for a new order.

To use it, enter the code in the " Discount coupon" field in your order summary at checkout. Be sure to click the "apply discount" button so that the code is properly applied.

To benefit from promotional codes, you must be logged in on the site.

You can access all your valid promotional codes on your " My Account" page by clicking on " My discount coupons".

If a product you ordered is unavailable, you will receive a notification by email. If you do not wish to wait for it to be back in stock, you can request the cancellation or refund of the ordered item at any time.

A confirmation email summarizing your order will automatically be sent to the email address specified in your account as soon as you have confirmed your order and completed the payment.

If you do not receive an email from us within 24 hours after placing your order, please check that your email address is correct. If it is, make sure to check your spam or junk folder.

If you still don’t find it, feel free to contact us and we will help you locate your order.

You can track the progress of your order at any time by visiting the "My Account" / "Status of My Current Orders" page. You will have access to a list of all your orders, past and present, and by clicking on the order number, you will be able to view the details of that order.

In the order details, the status will be indicated: "being processed," "in production," "order shipped," etc., giving you the current state of your order.

Once the order status changes to "Shipped," it means it has left our warehouses and is now in the hands of the carrier.

You will then be able to track the delivery progress on the carrier's website by providing the tracking number that was previously sent to you by email.

Please note that for most items in stock and for delivery within France, the delivery time is very short—usually 1 to 2 business days—and you may receive your order before the statuses are updated.

It is always possible to modify or cancel an order under certain conditions. In any case, please contact us as soon as possible so we can make the requested changes before your order is processed or production has started.

If you wish to update your delivery or billing information, please send us the new details by email as soon as possible or contact us directly before the order status changes to "Shipped".

If you want to modify items in your order or cancel the order, this is only possible if the order has not yet been processed. Please note that for personalized products such as labels, we will not be able to make changes once production has started.

Otherwise, and only for non-personalized products, you can use the return procedure. See the help section "Returning a Product".