Consult all information regarding the management of your personal account.
I forgot my username/password!
Retrieving your username is easy—it always matches the email address you provided during registration. To retrieve your password, click on "Forgot password". You will soon receive your password to log into your customer account area on the site.
How can I change my personal information?
Click on "CUSTOMER AREA", and log in using your email and password to access your account. Then click on the "My Personal Information" pictogram to change your email or password, or click on "My Addresses" to modify your billing or delivery addresses.
How can I unsubscribe from the newsletter?
Click on "CUSTOMER AREA", log in using your email and password to access your account details. Then, click on the "My Personal Information" icon. You can manage your email subscriptions there, including the newsletter.
What is SBE’s privacy policy?
All information you provide to SBE is strictly confidential and will remain so—this is a commitment we particularly value. As stated on the "My Personal Information" page of your account:
"The information you provide allows us to ensure high-quality processing and follow-up of your requests. It is intended exclusively for SBE and will not be shared with any other companies." Additionally, personal information has been declared to the CNIL under number 1584430. In accordance with the French Data Protection Act of January 6, 1978, you have the right to access and rectify your personal data.
Are my personal details truly secure?
The security of the SBE Direct servers is closely monitored under a rigorous security policy to prevent any unauthorized disclosure or use of your personal data.
SBE does not store any banking data on its servers. The payment process is entirely managed by BNP Paribas's Mercanet servers.
Additionally, the sbedirect website uses the SSL (Secure Socket Layer) standard. This is the highest level of security currently available for secure web applications. SSL technology is based on public/private key technologies provided by Verisign, Inc., utilizing a 40-bit encryption algorithm developed by RSA Data Security, Inc.