Consult all the information concerning the management of your personal account.
I forgot my username/password!
To find your ID, it's easy, it's always the email address you entered when you signed up.
To find your password, simply click on the link "login" at the top of any page of the site and click the "Forgot password" link.
You will then shortly receive your password to connect to your customer area on the site.
How do I change my personal information?
Click on "CUSTOMER AREA" at the top of a site page, identify yourself using your email and password to access information in your account.
Then click on the "My Personal Information" pictogram to change your email or password, or on the pictogram "My addresses" to change your billing or delivery addresses.
How do I unsubscribe from the newsletter?
Click on "CUSTOMER AREA" at the top of a site page, identify yourself using your email and password to access information in your account.
Then click on the " My Personal information" pictogram where you can manage your email subscriptions, including the newsletter.
What is the Privacy Policy of SBE?
All the information you transmit to SBE is strictly confidential and will remain so. This is a very important point for us.
So as we say on the " My Personal Information" page of your account:
“The information you send us allows us to ensure that your requests are processed and monitored in a quality manner." It is intended exclusively for SBE and is under no circumstances passed on to other companies.
In addition, personal information was the subject of a statement by CNIL (French data protection authority), no. 1584430. Under the Data Protection Act of January 6, 1978, Customers have the right to access, rectify and challenge the personal data concerning them.
Are my personal details really safe?
The security of the web site servers is subject to close monitoring and a genuine security policy to prevent unauthorized disclosure or use of your personal data.
SBE does not store any bank data on its servers, the payment process being carried out directly by the Mercanet bank of BNP Paribas.
The sbedirect site uses the SSL (Secure Socket Layer) standard, which is the highest level of security available to date for secure Web applications. SSL is based on public key/private key technologies provided by Verisign, Inc. and based on a 40-bit encryption algorithm developed by RSA Data Security, Inc.