General Terms and Conditions

Conditions générales de vente

These general terms and conditions (hereinafter the "General Terms and Conditions") apply between the SBE company identified in Article 2 (hereinafter the "Company") and any natural or legal person (hereinafter the "Customer") placing an order with the Company (hereinafter the "Order"). The General Terms and Conditions may be amended at any time. The version of the General Terms and Conditions applicable is the one accessible on the Company's website (hereinafter referred to as "the Site") at the time of your Order, by whatever means. Update date: November 2014

ARTICLE 1. ACCEPTANCE OF CONDITIONS 

1.1. The Customer expressly and unreservedly acknowledges acceptance of these General Terms and Conditions and confirms having read all the terms set forth below when placing any Order with the Company, whether through the form available in the Company’s paper catalog (hereinafter referred to as “the Catalog”), on the Company’s Website, or by contacting the Company directly by any other means.


1.2. For any service concluded via the Website, checking the box: “I have read and agree to the General Terms and Conditions of Sale” confirms that the Customer accepts these General Terms and Conditions without reservation.


1.3. These Terms and Conditions may be amended at any time by the Company. Therefore, the Customer is responsible for reviewing them before purchasing any product or service offered by the Company, as the applicable Terms and Conditions are those in force at the time the Order is finalized under the conditions set out in Article 5.


Last updated: November 2024

ARTICLE 2. IDENTIFICATION OF THE COMPANY

SECURITE BUREAUTIQUE EUROPEENNE (SBE) SAS (Ltd)

Share capital of 38,112.25 euro

Head office: 4, place des Vosges CS 20389 Courbevoie 92052 PARIS LA DEFENSE CEDEX FRANCE

Registered in the Registre du commerce et des sociétés de Paris under number 384 576 708

Intra-Community VAT number: FR 11384576708

NAF Code: 4669B 

ARTICLE 3. ITEMS FOR SALE AND SERVICES

3.1. The products and services offered for sale by the Company (hereafter "the Items") are those presented on the Site and/or the latest edition of the Catalogue on the day the Customer places an Order.

The Company makes every effort to present and describe the Items put on sale as faithfully as possible.

Photographs, texts and any other description of the Items may however not reflect their true appearance or physical qualities. As such, it is the responsibility of the Customer to take all necessary steps to ensure the compliance and/or suitability of the Item he/she acquires from the Company according to his/her needs and the practical conditions of use of the Items over which the Company has no control.

To this end, it is to be remembered that the Customer has:

- the possibility of benefiting from the services referred to in Article 8 of these Terms and Conditions ;

- and from the rights described in Article 9 of these Terms and Conditions.

3.2. In addition to the Items offered for sale on the Site or in the Catalogue, the Company may also offer specific Items according to the needs expressed by the Customer, under the conditions set out in article 5 of these Terms and Conditions.

3.3. Items are offered for sale within the limits of available stocks.

3.4. The installation of the Items by the Company is not included in the price of the Articles on the Site and in the Catalogue. The Customer has the possibility of installing the Items himself or entrusting the installation to the Company, in which case this installation is made under the sole responsibility of the Customer. In the event of deterioration or damage to an Item by the Customer, the Customer may not avail him/herself of the guarantee provided in Article 9 of these General Conditions.

If the Customer requests installation by the Company, the Customer will make every effort to facilitate the installation of the Items by the Company, notably by providing the Company with all the necessary information and resources to complete the requested service properly.

3.5. Software Subscriptions
3.5.1. Usage. Unless otherwise specified in the applicable Order Form or Documentation:
(a) Services purchased and access to Content are purchased on a subscription basis for the duration specified in the applicable Order Form,
(b) subscriptions to purchased Services may be added during a subscription period at the same price as the underlying subscription, prorated for the remaining part of that subscription period, and
(c) any added subscriptions will terminate on the same date as the underlying subscriptions. The Customer agrees that their purchases are not contingent upon the delivery of any future functionality or features, nor dependent upon any public oral or written comments made by SBE regarding future functionality or features.

3.5.2. Usage Limitations.
The Services and Content are subject to usage limits specified in the Order Forms and Documentation. If the Customer exceeds a contractual usage limit, SBE may work with the Customer to attempt to reduce the Customer’s usage to conform to that limit. If, despite SBE’s efforts, the Customer cannot or does not wish to comply with the contractual usage limit, the Customer must execute an Order Form for additional quantities of applicable Services or Content promptly upon SBE’s request and/or pay any invoice for excess usage in accordance with the "Payment" section below.

3.6. Customer Responsibilities.
The Customer:
(a) is responsible for ensuring that Users comply with this Agreement, the Documentation, and the Order Forms,
(b) is responsible for the accuracy, quality, and legality of Customer Data, the means by which the Customer has acquired Customer Data, the Customer’s use of Customer Data with the Services, and the interoperability of any Non-SBE application used by the Customer with the Services or Content,
(c) will make commercially reasonable efforts to prevent unauthorized access or use of the Services and Content and promptly notify SBE of any unauthorized access or use,
(d) will use the Services and Content only in accordance with this Agreement, the Documentation, the Order Forms, and applicable laws and regulations, and
(e) will comply with the terms of service of all Non-SBE applications used by the Customer with the Services or Content.
Any use of the Services in violation of the above, as determined by SBE, which threatens the security, integrity, or availability of SBE’s Services, may result in SBE’s immediate suspension of the Services. However, SBE will make commercially reasonable efforts under the circumstances to notify the Customer and provide them the opportunity to remedy such violation or threat prior to any suspension.

3.7. Usage Restrictions.
The Customer shall not:
(a) make any Service or Content available to anyone other than the Customer or Users, or use any Service or Content for the benefit of anyone other than the Customer or its Affiliates, unless otherwise explicitly stated in an Order Form or the Documentation,
(b) sell, resell, license, sublicense, distribute, make available, rent, or lease any Service or Content, or include any Service or Content in a service bureau or outsourcing offering,
(c) use a Service or Non-SBE application to store or transmit infringing, defamatory, or otherwise unlawful or tortious material, or to store or transmit material in violation of third-party privacy rights,
(d) use a Service or Non-SBE application to store or transmit malicious code,
(e) interfere with or disrupt the integrity or performance of any Service or third-party data contained therein,
(f) attempt to gain unauthorized access to any Service, Content, or associated systems or networks,
(g) allow direct or indirect access to or use of any Service or Content in a way that circumvents a contractual usage limit, or use any Service to access or use any SBE intellectual property except as permitted under this Agreement, an Order Form, or the Documentation,
(h) modify, copy, or create derivative works based on a Service or any part, feature, function, or user interface thereof,
(i) copy Content except as permitted under these Terms, an Order Form, or the Documentation,
(j) frame or mirror any part of a Service or Content, other than framing on the Customer’s own intranets or otherwise for its own internal business purposes or as permitted in the Documentation, and
(k) disassemble, reverse engineer, or decompile a Service or Content, or access it to:
(1) build a competitive product or service,
(2) build a product or service using similar ideas, features, functions, or graphics of the Service,
(3) copy any ideas, features, functions, or graphics of the Service, or
(4) determine whether the Services are covered by a patent

ARTICLE 4. PRICES OF ITEMS

4.1. The prices of the Items offered for sale as shown on the Site and in the Catalogue are expressed in Euros excluding port costs, and packing costs and installation costs.

These costs are calculated:

  • either directly by the Site for an online order - they are then indicated to the Customer before validation of the order;
  • or by the Customer upon a Sale by means of the form in the Catalogue and in accordance with the information contained in the purchase order form;
  • or, failing that, by the Company during an Order by any other means - they are then indicated to the Customer on the order form.

4.2. The Company may change the prices of the Items at any time.

Depending on the selected Order method, the prices applicable to the Order are those on the Site before final validation of the Order.

ARTICLE 5. ORDER

5.1. General Principles for Any Order.
To place an Order, the Customer must be:

  • Either a legal entity, in which case the person acting on behalf of the entity must be duly authorized to represent it;
  • Or an adult individual with full legal capacity or an emancipated minor.

Additionally, there must be no ongoing dispute between the Company and the Customer regarding the payment of a prior Order. The Company reserves the right to suspend any Order that does not meet the conditions specified in this Article 5.1 or, if applicable, to demand the immediate return of the Items delivered to the Customer at their expense.

The minimum Order amount must be at least one hundred (100) Euros, excluding taxes. Any Order below this amount will not be processed by the Company.

If, despite the Company’s precautions, the Items ordered are no longer in stock, the Company undertakes to inform the Customer of their unavailability as soon as possible. The Items in stock will be shipped, and the Customer may request a refund for the unavailable Items.

For personalized products, such as labels, stickers, or badges, the Company will send the Customer a proof ("bon à tirer") for approval or comments. This proof must be approved by the Customer promptly, and in any case, within seven (7) days of receipt. Approval of this proof is essential for the proper fulfillment of the Company's obligations and the delivery of the Items purchased by the Customer.

5.2. Ordering via the Website
5.2.1. For any Order placed via the Website, the Customer must hold an online customer account. Creating this account requires providing the following information: name, first name, email address, password, and company information for professional Customers. The account can be created at any time, including during the Order process, but is mandatory before finalizing an Order.

5.2.2. The Customer must select the desired Items, specify their quantity, provide any additional information related to the selected Items, and then click "Add to Cart."

5.2.3. Before confirming the Order, a summary of the selected Items and their total price—including fees as per Article 4.1—will be displayed. The Customer must ensure the accuracy of the information provided before confirming the Order.

To proceed, the Customer must confirm acceptance of these General Terms and Conditions by checking the box “I have read and agree to the General Terms and Conditions of Sale” and then click “Add to Cart.”

The Customer will then finalize the purchase process, including defining or confirming delivery and billing addresses, the selected delivery method, and the payment method.

5.2.4. Once the Order is confirmed, it cannot be modified on the Website. The Order is registered by the Company upon verification of the payment method’s solvency, as described in Article 6.

5.3. Ordering via the Catalog Form
For Orders placed using the Catalog form, the Customer must complete all required fields to enable the Company to process the Order. The Customer must date, sign, and stamp the form to validate the Order. Any incomplete or unsigned form will not be processed. The form can be sent to the Company by email, fax, or postal mail. The Customer is responsible for ensuring that the form is properly received by the Company.

5.4. Ordering by Other Means
The Customer may contact the Company for information about an Item not listed in the Catalog or on the Website and to place an Order for any Item based on a specific request previously communicated to the Company. The Company will evaluate the request and, if feasible, send a quote for the Customer’s approval. Delivery times and billing terms will be agreed upon between the Parties in this case.

ARTICLE 6. PAYMENT 

6.1. Payment Terms

Whatever means the Customer chooses to place an Order by, the following means of payment are available to the Customer to settle the Order:

  • Payment by credit card: payment is made by CB card, Visa, or Mastercard, by providing information requested. The card will only be debited when the bank details have been verified and the debit authorization for the card has been received.

Payment is made via a secure platform.

Information relating to your Order is subject to automated processing of data by the Company's bank, BNP PARIBAS, via its payment platform.

The purpose of this automated data processing is to define a level of analysis of a transaction and to combat bank card fraud.

Payment by transfer: The Company shall place its bank details at the Customer's disposal upon request. If Ordering through the Site, the Company's bank details are available after selecting transfer as a settlement option. In the event of Order via the Catalogue, the Customer may request the Company's bank details by contacting it by any means referred to in Article 10.

  • The Order will be acted upon once the bank details have been verified and the debit authorization for the bank account has been received.
  • Payment by bank cheque: payment may be made by means of a bank cheque that the Customer must send to the Company, with the number of the Order written on the back of the cheque.

The Order will be processed on receipt of the cheque, which may result in an additional period of about five (5) working days required for the processing of the cheque by the Company, following which the Company will carry out the necessary steps for delivery of the Items.

If the cheque has not been received and processed within thirty (30) days from the Customer Order confirmation, the Order will be automatically cancelled.

  • Payment within thirty (30) days from receipt of invoice: this deferred payment method is strictly reserved for professional customers, holders of large accounts, and government authorities and resellers who have received a customer credit approval from our accounts service. To obtain this credit approval, it is the responsibility of the Customer to complete all the "My Business" items on the "My Personal Information" page in its customer area before validating the Order.

If the customer credit approval granted, the Order will then be processed without need for further action by the Customer.

If the credit approval is refused, the Company will promptly notify the Customer by means of the contact information previously communicated and the Customer will then be asked to use another means of payment.

The Company reserves the right to change the amount of this credit approval at any time or to cancel it.

The settlement conditions under this credit approval are a payment after thirty (30) days net after receipt of the invoice.

The Customer shall then be able to settle with the Company by the means of his/her choice: cheque, bank transfer, government-issued payment order.

If the Customer's outstanding credit approval is exceeded, the Company will promptly notify the Customer so that he/she can use another means of payment or reduce the credit approval.

  • Paypal: payment is then made by means of the secure Paypal platform. This option first requires creating an account with Paypal.

Customer Order is registered following validation by Paypal of payment by the Customer.

In any event, the Company reserves ownership of the Items until the full settlement of the Order, i.e. Order price collected in full.

6.2. Rejected Payments

Whatever means of payment used, the Company reserves the right to verify that the person whose bank account is debited is the person who placed the Order.

This verification may take the form of an application to the Customer for proof of identity and/or domicile and/or a K-Bis extract from the Customer and/or Bank Documents (Statement of banking identity [RIB] or cancelled cheque).

In the event of refusal of payment by the customer's bank or lack of customer response to a request pursuant to conditions referred to in this Article within two (2) days of the Company's request, the Order will then be automatically cancelled without liability on the Company.

6.3. Invoice

The invoice of the Order is automatically addressed by the Company to the Customer by email or, failing that, by post within 24 to 72 hours after delivery of the Item(s) concerned.

In case of purchase via the Site, the Customer may also download and print this invoice directly in his/her customer area provided on the Site.

6.4. Late payment

In any event, any late payment after due date will result in late payment penalties equal to three times the statutory interest rate applicable in France until full payment of the invoice, without a reminder being necessary.

6.5. Reactivation Fees for Software Subscriptions

In the event of non-payment of an invoice, the supplier reserves the right to charge reactivation fees. These fees apply when the Customer fails to settle their invoice within the agreed timeframe after three (3) follow-up attempts by the supplier’s accounting department. The Customer will be informed of the intent to charge reactivation fees after the first follow-up.

If reactivation fees are charged, the Customer must pay these fees in addition to the outstanding invoice. Failure to pay the reactivation fees may result in the suspension of services until both the outstanding invoice and reactivation fees are fully settled. Reactivation fees are non-negotiable, and the supplier reserves the right to modify these fees by notifying the Customer in writing.

By accepting these terms, the Customer acknowledges having read and agreed to the conditions in this clause regarding reactivation fees.

ARTICLE 7. DELIVERY

7.1 Territory

The Company can deliver in metropolitan France-and the French overseas departments and territories, in Europe, Switzerland and Monaco. The Company may also, upon special request, offer delivery in other countries.

For further information, the Customer is invited to consult the Site or to contact the Company directly.

Any taxes and customs duties may be imposed on the Customer if the Items are delivered outside France depending on the country where the Items were delivered.

Any such additional costs shall be borne by the Customer who shall be solely responsible for the costs.

The Company therefore advises each Customer to obtain information from the appropriate authorities of his/her country.

7.2 Modes and times of delivery

The different modes and estimated delivery times for the Ordered Items are (i) indicated on the order form in the case of Order via the Catalogue, (ii) posted on the Site in the event of Order via the website, (iii) calculated by the Company in all other cases.

ARTICLE 8. LOAN OF ARTICLES AND SAMPLES

8.1. The Customer is reminded of the importance of ensuring the practical conditions under which the Items he/she wishes to acquire will be used, since the information provided on the Site and the Catalogue are of a general nature. Thus, and for the purpose of allowing the Customer to carry out trials and tests which he considers useful in relation to the use of the Items of which he is considering the purchase and environment in which the Items will be used, the Company shall make available to the Customer, free of charge:

- certain Items, temporarily loaned to the Customer within the limit of two (2) Items of any one (1) model (hereinafter “Loaned Items") ;

- samples of certain consumable items (including labels) (hereinafter "the Samples"), either through the Site or directly with the Company Customer Service, within the total limit of five (5) Samples.

8.2. In order to obtain these Loaned Items and/or these Samples, the Customer must apply either by contacting directly SBE by one of the means referred to in Article 10 of these Terms and Conditions, through the Site.

In the latter case, the Customer must choose the Items he/she wishes to loan, select the category "Loan request", fill in all the mandatory fields and boxes.

8.3. Subject to availability, the Loaned Items and/or Samples shall be sent to the Customer as soon as possible.

8.4. Loaned Items must be returned:

- within fifteen (15) days from the date of receipt by the Customer. The costs of returning the Items shall be borne by the Customer:

- in perfect condition, without any alteration, damage or deterioration being found by the Company.

The Loaned Items shall be invoiced to the Customer in case of failure to comply with these Terms and Conditions, in particular this Article, and in particular:

- in the case of non-restitution within the maximum period referred to above;

- should the Item not be in perfect condition as indicated above.

8.5. This Loan Service is exclusively offered to customers based in Metropolitan France, Corsica and Monaco.

8.6. Free Software Trials
If the Customer registers on SBE’s or an Affiliate’s website for a free trial, SBE will provide the applicable Service(s) on a trial basis until the earlier of:
(a) The end of the free trial period for which the Customer has registered;
(b) The start date of any purchased Service subscription; or
(c) Termination by SBE at its sole discretion.

During the trial period, data entered by the Customer will be permanently lost unless the Customer subscribes to the same or upgraded Services before the trial ends.

The Services during the free trial are provided “as is” with no warranty. SBE assumes no liability for the trial period except where limited liability is not permitted under applicable law.

ARTICLE 9. GUARANTEE "SATISFIED, EXCHANGED OR REFUNDED"/COMMERCIAL GUARANTEE

9.1. The Customer shall have a withdrawal period of fourteen (14) days from the date of receipt of his Order to return the Item(s) purchased, without having to provide any reason, subject to the following terms:

- the Items are returned intact, in perfect condition, in their original packaging;

- the Items are not customized products such as labels, stickers, badges or any other product that would have been the subject of prior acceptance of the Customer by means of a Ready to Print. For Customers purchasing this type of item for non-professional purposes, the Company is entitled to use the provisions of Article L.121 -21-8 (3°) of the Consumer Code.

9.2. Under this proviso, the Company issues a credit note valid six (6) months to the Customer of an amount equal to the Returned Items.

The Customer then has the following possibilities:

  • either to be reimbursed by cheque to the total sum of credit, as soon as possible, and no later than thirty (30) days from the date of receipt by the Company of the application for reimbursement;
  • or use the credit to pay for a new Order. If the credit is less than the amount of the new Order, a supplementary payment will be requested from the Customer under the conditions laid down in Article 6.

9.3 Commercial guarantee: unless otherwise specified on the Site, each Item is guaranteed on a commercial basis for a period of (12) months after the date of receipt by the Customer.

During the warranty period, the Company undertakes to repair the defective Item or, failing that, to exchange it with an identical or similar Item.

This commercial guarantee does not cover the replacement of consumables, the abnormal or non-compliant use of Items and more generally, defects and consequences that would not be directly attributable to the Company.

9.4. In the event that a Customer exercises the rights conferred on them under Article 9 hereabove, the costs of return of the Items shall remain at the expense of the Customer, except for Customers buying Items for non-commercial purposes who may, inter alia, avail themselves of the provisions of Article L.121-21 et seq. of the Consumer Code.

9.5. For any question on these points, the Customer may contact the Company Customer Service in accordance with the terms of Article 11.

ARTICLE 10. DURATION AND TERMINATION OF SOFTWARE SUBSCRIPTIONS

10.1. Contract Duration
This Agreement begins on the date the Customer first accepts it and continues until the expiration or termination of all subscriptions governed by this Agreement.

10.2. Subscription Duration
The duration of each subscription is specified in the applicable Order Form. Unless otherwise stated in the Order Form, subscriptions will automatically renew for additional periods equal to the expiring subscription term unless either party provides written notice (email is acceptable) at least 30 days before the end of the current subscription term.

For promotional or special pricing subscriptions, renewals will be at SBE’s current catalog pricing at the time of renewal.

10.3. Termination
Either party may terminate this Agreement for valid reasons:
(i) By providing 30 days' written notice to the other party in the event of a material breach, if such breach is not remedied within this period; or
(ii) If the other party is subject to bankruptcy proceedings, liquidation, or assignment for the benefit of creditors.

10.4. Refunds or Payments Upon Termination
If the Agreement is terminated by the Customer in accordance with the “Termination” clause above, SBE will not refund any prepaid fees covering the remainder of any Order Form terms following the effective termination date.

ARTICLE 11. CUSTOMER SERVICE

11.1. Contact Methods
For any questions or information regarding an ongoing or future Order, the provisions of the General Terms, or the Items, Customers can contact the Company via:

  • The contact form accessible in the “Contact Us” section of the Website;
  • Email at: contact@sbedirect.com;
  • Postal mail sent to the Company.

11.2. Special Customer Assistance
In addition, “large account” and “reseller” Customers may contact the Company by telephone at +33 (0)1.42.25.23.23.

11.3. Service Hours
Customer Service is available Monday to Friday, from 9:00 AM to 5:20 PM, excluding public holidays.

ARTICLE 12. DATA PROTECTION AND PRIVACY

12.1. Personal Data Collection and Processing
The Customer’s personal data collected and processed by the Company are necessary to create their account, manage their Orders and their follow-up, and, if applicable, send the Customer commercial offers via email. These data are never transferred to third parties.
This data processing has been declared to the French Data Protection Authority (Commission Nationale Informatique et Libertés - CNIL) under registration number 1584430.

12.2. Customer Rights
In accordance with the French Data Protection Act of January 6, 1978, as amended, Customers have the right to access, rectify, and oppose the processing of their personal data. To exercise these rights, the Customer may:

  • Either directly modify their information by logging into the account created on the Website;
  • Or, in any case, make a request by contacting Customer Service under the conditions described in Article 11, with proof of identity.

ARTICLE 13. INTELLECTUAL PROPERTY

13.1. Ownership and Restrictions
The Catalog, Website, any software used on the Website, and the data constituting the Catalog and Website, as well as their content (texts, photographs, images, sounds, graphic elements, etc.) (hereinafter referred to as "Properties"), may be protected under intellectual property law.

The Customer agrees not to sell, assign, license, sublicense, transfer, pledge, transmit, or otherwise dispose of the Properties. It is reminded that all distinctive signs, including trademarks and logos, are and remain the property of the Company or the respective intellectual property rights holders.

The Customer acknowledges these exclusive rights and agrees not to infringe upon the intellectual property rights of the Company or the rights holders concerned.

13.2. Authorization for Use in Communication
The Customer authorizes the Company to mention their name and distinctive signs on all its external and internal communication materials (such as its Website and Catalog) to showcase the Company’s expertise. This authorization is granted worldwide and for the duration of the intellectual property rights protection.

If the Customer wishes to revoke this authorization, they must notify the Company by registered letter with acknowledgment of receipt. The Company will remove all references to the Customer:

  • (i) From the Website within eight (8) days of receiving this notification;
  • (ii) From the next edition of the Catalog, while retaining the right to distribute already printed catalogs.

ARTICLE 14. LIABILITY

14.1. Limitations Related to Technical Constraints
Given the technical constraints of using the Website, the Company cannot be held liable for damages caused by malfunctions not attributable to the Company during any stage of accessing the Website, the Order process, payment, or delivery tracking, particularly those arising from the inherent challenges of using the internet, such as service interruptions, external intrusions, or the presence of viruses.

14.2. Liability Exclusions
The Company cannot be held liable if the non-performance or improper performance of its obligations results from:

  • A choice or behavior of the Customer;
  • An unforeseeable and insurmountable event caused by a third party (e.g., delivery service providers);
  • A case of force majeure.

14.3. Compliance with Laws
The Company offers Items that comply with French legislation. It is the Customer’s responsibility to verify the legality of importing or using the Items in the destination country. The Company will not be held responsible for non-compliance with the laws of the country where the Items are delivered.

14.4. Customer Responsibility for Usage
The Customer is responsible for ensuring the suitability of the purchased Items for their intended use. The Company is not responsible for any improper use or lack of conformity due to conditions of use not covered by the Item’s intended purpose.

14.5. Warranty and Damages
The Company’s liability for any material damage is limited to proven faults and claims filed within twelve (12) months from the sale date of the Items. In all cases, compensation is capped at the value of the delivered Items. The Company is not liable for indirect damages, such as lost profits, operational losses, or additional costs.

ARTICLE 15. FORCE MAJEURE

In the event of a force majeure event, the performance of the obligations of the affected Party will be suspended for the duration of the event, starting from the date of receipt of notification by registered letter with acknowledgment of receipt.

Force majeure refers to events defined as such by French court jurisprudence. The Party invoking force majeure must inform the other Party as soon as possible via registered letter with acknowledgment of receipt, detailing the force majeure event and estimating its duration.

If a force majeure event persists for more than thirty (30) days after notification, either Party may terminate the contract by sending written notice to the other Party at any time. Such termination does not entitle the Customer to any indemnity.ARTICLE 16. ENTIRETY AND VALIDITY OF CONDITIONS

The Terms and Conditions and the Order form a contractual set constituting the entirety of the agreements entered into between the Parties.

Other information included in the Catalogue and on the Site (such as the Forum) is provided for illustrative purposes.

The Company's failure to invoke at any time any of the terms and conditions of these Terms and Conditions shall not be construed by the Customer as a waiver of any subsequent use of any of the provisions of these Terms and Conditions.

If one or some of the provisions of the Terms and Conditions were declared invalid in their entirety or in part, the remaining provisions would nevertheless remain in force

ARTICLE 16. SUBCONTRACTING

The Company reserves the right, at its sole discretion, to subcontract all or part of the services entrusted to it to subcontractors or partners of its choice.

ARTICLE 17. ENTIRETY AND VALIDITY OF THE GENERAL TERMS AND CONDITIONS

The General Terms and Conditions and the Order form a contractual whole that constitutes the entire agreement between the Parties.

Other information, such as that provided in the Catalog or on the Website (e.g., FAQs), is provided for informational purposes only.

The failure of the Company to invoke any provision of these General Terms and Conditions at any time shall not be interpreted as a waiver of its right to do so at a later date.

If one or more provisions of these General Terms and Conditions are declared null and void, the remaining provisions will remain fully applicable. Any invalid provision will be renegotiated in good faith.

ARTICLE 18. APPLICABLE LAW AND DISPUTE RESOLUTION

The General Terms and Conditions and Orders are governed by French law.

For disputes arising from the interpretation, application, execution, or termination of the General Terms and Conditions and Orders, only French courts shall have jurisdiction.

Online Dispute Resolution Information (pursuant to Art. 14, para. 1 of the ODR Regulation):
The European Commission allows consumers to resolve disputes online via its platform (https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.home.show&lng=EN). This platform acts as a portal for consumers to resolve disputes out of court for purchases made online.

Information regarding online dispute resolution pursuant to Art. 14 Para. 1 of the ODR (Online Dispute Resolution Regulation):

The European Commission gives consumers the opportunity to resolve online disputes pursuant to Art. 14 Para. 1 of the ODR on one of their platforms. The platform (http://ec.europa.eu/consumers/odr) serves as a site where consumers can try to reach out-of-court settlements of disputes arising from online purchases and contracts for services.