The following information will help you better understand our delivery conditions.
What are the available delivery methods, timelines, and associated costs?
The sbedirect website provides an approximate delivery date estimate for each item.
Note that the timelines for in-stock products are naturally shorter than for customized products.
Also, for certain payment options (checks and bank transfers upon order), an additional processing time will be added to the displayed timeline.
All estimates are expressed in business days unless otherwise stated.
Shipping costs are always calculated as accurately as possible based on weight, ensuring fair pricing for lighter orders like labels, as opposed to heavier items like cables or padlocks.
These fees include order processing, packaging, shipping, and delivery to the designated address.
When confirming your order, the exact shipping fee will be displayed, and you can choose between two main delivery methods:
Standard TNT Delivery:
This is the most common and fastest shipping method for all our deliveries, both in France and internationally.
Most parcels will be delivered within 48 hours (D+2). Depending on the destination, the timeframe may extend to 72 hours (D+3). For overseas territories and other foreign countries, delivery takes approximately 5 to 7 business days.
Express Chronopost 9AM Delivery:
For customers in urgent need, we offer an "Express" rate that provides not only premium (faster) delivery but also priority order processing upon receipt, further reducing the total delivery time.
Delivery will be completed the next morning by 9 AM for orders placed before noon in France, within 24/48 hours for European countries, 72 hours for overseas territories, and 24/72 hours for other international locations.
Pickup at SBE Paris La Défense:
For the convenience of some of our customers, we also offer the option to pick up your parcels at 4 PLACE DES VOSGES - LA DEFENSE. However, since our warehouses are not physically at this address, we must first transport your package to our office, and standard shipping fees will still apply.
If you are in a hurry, you may also pay by check when picking up your package at our location.
Which countries do you deliver to?
SBE can deliver to nearly every country worldwide, with some specific conditions.
France and Overseas Territories: Mainland France, Corsica, Guadeloupe, French Guiana, Martinique, Monaco, New Caledonia, French Polynesia, Saint Barthélemy, Saint Martin
Europe: Germany, Andorra, Austria, Belgium, Bulgaria, Cyprus, Denmark, Spain, Estonia, Finland, Greece, Guernsey, Hungary, Canary Islands, Ireland, Italy, Jersey, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Montenegro, Norway, Netherlands, Poland, Portugal, Czech Republic, Romania, United Kingdom, Serbia, Slovakia, Slovenia, Sweden, Switzerland
Africa: We can deliver to many African countries. However, to ensure reliable delivery, it is often best to ship to a forwarding agent in France. Please contact our customer service if you have any questions.
Rest of the World: Argentina, Australia, Bahrain, Brazil, Canada, China, South Korea, Israel, Japan, Lebanon, New Zealand, Reunion, Singapore, Taiwan, Turkey, and the USA
Can I pick up my order directly at SBE in Paris La Défense?
For the convenience of some customers, we offer the option to pick up your parcels at 4 PLACE DES VOSGES - LA DEFENSE.
Since our warehouses are not physically at this address, we must first transport your package to our office, and standard shipping fees will still apply.
If you are in a hurry, you may also pay by check when picking up your package at our location.
I have a question or comment regarding my delivery
Do not hesitate to provide any comments, specific delivery instructions (locations, codes, schedules...), or packaging preferences when placing your order, and we will take them into account.
You can include these details during order confirmation ("ORDER SUMMARY") under the section "MY VALIDATIONS" / "My message." This message will accompany your order throughout the production and delivery process.
What happens if I am absent during delivery?
If you are not present for a TNT delivery, the carrier will leave a notice and attempt delivery again the next day at approximately the same time.
If you are absent again, the carrier will leave another notice, notify us, and hold your parcel at their depot for 15 days. You can either pick up the parcel from the depot yourself or provide new delivery instructions, which we will relay to the carrier. Additional fees may apply for this service.
You can also track your package at any time on the TNT website using the tracking number sent via email when the shipment was dispatched.
My package is damaged upon arrival. What should I do?
Ensure that the received package is in good condition upon delivery.
If the package appears slightly damaged but acceptable, note on the delivery slip "Subject to inspection" and describe the package’s condition before opening it, then sign. Check the contents and contact SBE customer service if any products appear defective.
If the package is severely damaged, refuse it and clearly note its condition on the delivery slip (opened, broken items, major damage, etc.). Then, contact SBE customer service so we can resolve the issue with the carrier and reship the products if necessary.
How can I track my package delivery?
To track your package, ensure that your order status has been updated to "Shipped" in your order history.
Once marked as "Shipped," you will receive an email confirming that your order has been processed and that the selected carrier is now responsible for its delivery.
A tracking number and the carrier's website link will be provided, allowing you to track your shipment directly on the carrier's site.
My invoice is not included with the order?
Your invoice is not generated by sbedirect but directly by our accounting department after verification. This is why you may not receive your invoice immediately after placing the order.
Your invoice will be sent to you automatically via email as a PDF within 24 to 72 hours after your package has been delivered.
You can also retrieve your invoice directly from your client account under "Order History" by clicking on the PDF icon in the invoice column corresponding to your order.