The SBEDIRECT site provides an approximate estimated delivery date for each item. Please note that delivery times for in-stock products are naturally shorter than for customized products. Also note that for certain payment options (checks and bank transfers upon order), an additional processing time will be added to the displayed delivery time.

All estimates are expressed in business days unless otherwise stated. Moreover, shipping costs are always calculated as accurately as possible based on weight, so that "light" orders such as labels are not penalized compared to heavier items like cables or padlocks. These fees include order processing, packaging, transportation, and delivery to the specified address.

Simplify your SBE experience: choose your delivery method

When confirming your order, the exact shipping cost will be displayed. To best meet your professional needs, SBE offers you 3 options:

Standard delivery TNT/UPS/DHL

This is the most common and fastest delivery method for all our shipments in France and abroad.

• Fast and efficient delivery in France and internationally.
• Average delivery time of 48 hours to 2 business days, up to 72 hours (3 days) depending on the address.
• Delivery to overseas departments and territories (DOM-TOM) and internationally in 5 to 7 business days.

To track your package, you can visit the following parcel tracking sites:

TNT Parcel Tracking

UPS Parcel Tracking

DHL Parcel Tracking

Express Chronopost - Colissimo

• A priority service for your urgent orders.
• Guaranteed delivery the next day before 9 a.m. for all orders placed before noon in France.
• Delivery within 24 to 48 hours in Europe, 72 hours to DOM-TOM, and 24 to 72 hours for other international destinations.

Track my package with Chronopost

Track my package with Colissimo

Special carrier (on request)

• For heavy or bulky items (mobile safes and strongboxes).
• For poorly serviced countries (some African countries).
• For sensitive areas (living bases, oil platforms).

Pickup at SBE Paris La Défense

To assist some of our customers, we also offer the option to pick up your order directly at our office in Paris La Défense (by appointment) at 4 PLACE DES VOSGES - LA DEFENSE. Transportation from the warehouse to our office is required, and shipping fees may apply. Payment by check is possible upon pickup.

Average delivery times

✔ In-stock products: for any order placed before the cutoff time, shipment is generally made the same day.

✔ Small and medium parcels: delivery within 24 to 48 hours in metropolitan France.

✔ Customized products: their manufacturing requires additional time, specified at the time of your order.

✔ Bulky or specific items: delivery within 5 to 10 days, depending on the product and destination.

✔ Payment by check or bank transfer: an additional delay may apply for order validation.

All our delivery estimates are expressed in business days unless otherwise stated.

Areas served by SBE

SBE can deliver to almost all countries worldwide with some specific conditions.

France and DOM-TOM: mainland France, Corsica, Guadeloupe, Guyana, Martinique, Monaco, New Caledonia, French Polynesia, Saint Barthélemy, Saint Martin.

Europe: Germany, Andorra, Austria, Belgium, Bulgaria, Cyprus, Denmark, Spain, Estonia, Finland, Greece, Guernsey, Hungary, Canary Islands, Ireland, Italy, Jersey, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Montenegro, Norway, Netherlands, Poland, Portugal, Czech Republic, Romania, United Kingdom, Serbia, Slovakia, Slovenia, Sweden, Switzerland.

Africa: We can deliver to many African countries. However, the most reliable way to ensure delivery is often to ship to a freight forwarder in France. Please contact our customer service if you have questions.

Rest of the world: Argentina, Australia, Bahrain, Brazil, Canada, China, South Korea, Israel, Japan, Lebanon, New Zealand, Reunion, Singapore, Taiwan, Turkey, and USA.

Need a specific delivery? On request

To accommodate some of our customers, we offer the option to pick up your orders at our location at 4 PLACE DES VOSGES - LA DEFENSE. However, since our warehouses are not physically located at this address, we will need to arrange for your order to be delivered to our office, and standard shipping fees will apply. If you are in a hurry, this option may be helpful, and you will also be able to pay by check when you pick up your order at our office.

Feel free to share any comments, specific delivery instructions (locations, codes, times…), or packaging requests when placing your order; we will carefully take them into account.

You can do this during the order confirmation step ("ORDER SUMMARY") in the "MY CONFIRMATIONS" / "My message" section. This message will accompany your order throughout the production and delivery process.

If you are absent during a TNT delivery, the carrier will leave a delivery notice and will automatically attempt delivery again the next day at around the same time.

If you are absent again, the carrier will leave another delivery notice, notify us, and keep your package at their depot for 15 days. You can then either pick up the package yourself at the carrier’s depot or provide new delivery instructions to SBE, which we will forward to the carrier. Please note that additional fees may apply in this case.

To provide us with new instructions regarding your order, log in to your customer area and go to your order history. Click on "View details" of the current order, and at the bottom in the "MESSAGE" box, you can send us a message about your order.

You can also track your package anytime on the TNT website using the tracking number that was emailed to you when your order was shipped, under the "TRACK A PACKAGE" tab.

If you encounter any issues, you can contact us directly at:

0142252323

In case of absence during a Chronopost delivery, the courier will leave a delivery notice in your mailbox, which will allow you to collect your package at the nearest post office.

Packages are held at the post office for 15 calendar days. If the package is not collected within the time frame set by the carrier, the products will be automatically returned to SBE.

To provide us with new instructions regarding your order, go to your customer area and check your order history. Click on "View details" of the current order, and at the bottom in the "MESSAGE" box, you can send us a message about your order.

You can also track your package anytime on the CHRONOPOST website using the tracking number that was emailed to you when your order was shipped, under the "TRACK A SHIPMENT" tab.

You must ensure that the package is in good condition at the time of delivery.

If the package appears slightly damaged but acceptable, write "Subject to unpacking" on the delivery slip, specify the condition of the package before opening it, and sign. Then check the contents and contact SBE customer service if any items appear to be defective.

If the package appears to be in very poor condition, refuse it and clearly indicate the condition of the package on the delivery slip (opened, broken items, major visible damage, etc.). Then contact SBE customer service so we can resolve the issue with the carrier and reship the products to you as soon as possible if needed.

If you receive a damaged or non-compliant item, you can:

- Send us a message directly from your order history (this is the easiest way for us to locate your order) by going to your customer account and accessing your request history. Click on "View details" of the current order, and at the bottom in the "MESSAGE" box, you can send us a message specifying the nature of the issue. We will get back to you quickly with a solution.

- Or contact SBE customer service directly, making sure to provide your order number.

If an item is missing or incorrect (wrong reference delivered), first check your delivery note or order history to ensure there was no error when selecting your products. If the error is on your part, you may return the extra item using the product return procedure and then place a new order for the correct item.

If the correct product is listed on your delivery note or in your order history, then it is likely an error on our part during order processing. In that case, follow the same procedure as for a damaged item to notify us of the mistake.

To track the delivery of your package, first make sure that the order status has changed to "Shipped" in your order history.

Once the status is "Shipped", you will receive an email confirming that your order has been processed and that the selected carrier is now handling the delivery of your package.

A tracking number and the carrier’s website link will be provided, allowing you to track the shipment directly on the carrier’s site.

Please note that for most items in stock and for deliveries within France, the delivery time is very short—usually within 1 to 2 business days—and it is possible that your package may arrive before the tracking status is updated.

Your invoice is not issued directly by the SBE Direct website, but by our accounting department after verification. This is why you may not receive your invoice immediately after placing your order.

Your invoice will be automatically sent to you by email in Adobe Acrobat (PDF) format within 24 to 72 hours after your package has been delivered.

You can also download your invoice yourself directly from your customer account under "Order History" by clicking on the PDF icon in the "Invoice" column corresponding to your order.

You can easily download a duplicate of your invoice directly from your customer account / Order history by clicking on the PDF icon in the "Invoice" column corresponding to your order.